Contact Us
Our sports streaming support team is available 24/7 in English and French. Choose the channel that works best for you.
WhatsApp Live Chat
Fastest response. Chat with our sports streaming team — typically under 5 minutes.
Response time: < 5 min
For sports streaming issues, channel questions, or account support.
help@maplehd.ca
Response Times
During business hours
All hours
Your Privacy
We value your privacy. When you use WhatsApp Live Chat, your phone number is only used to contact you. We never share your information with third parties.
Try MapleHD Free Before You Pay
Plans from $9/month, no contract. Test the channels on your own devices and internet connection first.
Start Free Trial →- ✓ No credit card for the trial
- ✓ CAD pricing, Interac e-Transfer accepted
- ✓ WhatsApp and email support
- ✓ Refund policy and terms
Frequently Asked Questions
What is the fastest way to reach MapleHD support?
WhatsApp is the fastest option. You can also email help@maplehd.ca.
What should I include in a support message?
Your order email, device, player app and, for stream problems, the channel and time. See IPTV customer service.
Do you offer support in French?
Yes. Our team can help in English and French.
Can you help me set up my device?
Yes, setup help is included. See IPTV devices.